Suppose you have recently purchased a new Premium subscription or upgraded your Premium subscription to include Muslim Pro and Qalbox services. In that case, you must log in to your Muslim Pro/Qalbox account with which you have tied your Premium subscription to have full streaming access to Qalbox. Here are some guidelines to take note of to access Qalbox content:

• Please make sure that you are logged in using the correct login details. You should then be able to access Qalbox content.
• If you cannot access Qalbox after logging in, attempt to restore your account by clicking on the [Tap to Restore] button on the Premium page. Follow the steps below: 

1. From the Muslim Pro [Today] page, go to [Go Premium] located at the top right corner of the page

2. You will land on the Profile page. Then, tap on [Your Premium] located below the Streak Rewards panel

3. [Tap to Restore] Premium

I have only subscribed to Muslim Pro Premium previously and not Qalbox

For existing Muslim Pro Premium users, please note that you must upgrade your subscription to have full streaming access to Qalbox.

1. Login to Muslim Pro using your Premium account
2. Head over toggle to Qalbox, and press play on any video
3. Choose your upgrade option
   
   
   
   
4. Enjoy Qalbox!

I have tried the steps above but am still unable to access the Premium

If you still don’t have full access to Qalbox, this could mean that

• You have a subscription that does not include Qalbox, such as a lifetime premium subscription or Muslim Pro monthly or yearly subscription (without Qalbox). 
• You are not logged in with the correct account tied to your Premium subscription (Facebook/ Gmail/ Apple ID/ phone number, etc). If you are unable to access Qalbox after trying the steps above,  please do not hesitate to reach out to us at help@muslimpro.com

More:

How to subscribe to a new Premium subscription plan?