Muslim Pro & Qalbox - Help Center

Online Support for the Muslim Pro mobile app

The adhan notifications are not working (Android)

Adhan notifications on Android devices

If the adhan notifications are not working, are delayed or you see them but have no sound, please check the following points on your Android devices.

 

You need to "Allow" the notifications for the Muslim Pro app. 

 

How to turn on "Allow Notification" for Muslim Pro ?

Follow this 4-steps process to protect the Muslim Pro app so that Adhan notifications will work on your Android device.

 

1. Go to [Settings]

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2. Click on App and Select the Muslim Pro app and Ensure the notifications is [Allowed]

 

 

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3. Also, ensure you have granted access for camera, location, microphone, and Notifications. The app will adjust to the current location you set as long as you also turn on the auto-detect location in the app. 

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About battery and power saving modes on Android

Please also note that on Android, battery or power-saving modes can affect notifications and often result in them not being displayed at all or being displayed with a delay. Please ensure that you disable the battery/power-saving mode and add Muslim Pro to the list of "Never Sleeping Apps" from your Android device's built-in Power Manager.

 

 

Add Muslim Pro to the list of "Never Sleeping Apps"

Follow this steps to protect the Muslim Pro app so that Adhan notifications will work on your Android device.

 

1. Go to [Settings]

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2. Go to [Battery]

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3. Click on [Background usage limits]

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4. Tap on [Never Sleeping Apps]

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5. Tap on the [Plus] sign at the top right corner. Look for Muslim Pro App and [Add]

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6. Make sure the Muslim Pro app appears on the list of [Never Sleeping Apps]

 

For some Android devices (Samsung, Huawei, Sony...)

Please note that some Android manufacturers have built-in battery / power saving mode such as Huawei. For these users, please refer to the following articles. 

  • For Samsung devices, please refer to this article
  • For Xiaomi devices, please refer to this article
  • For Oppo, Vivo & Meizu devices, please refer to this article
  • For Huawei devices, please refer to this article.
  • For Sony Xperia devices, please read this article.

 

Notifications still not working on Android? 

Do you still have an issue with the notifications despite all the checks? You can ask help on our online platform.

For notifications on iOS (iPhone or iPad), please read this article: The Adhan notifications are not working on iOS.

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