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I can't restore my premium account

I have already purchased and paid for twice in 2014. Every time I tried to restore my premium it's saying that It has been activated under different email address or phone number, please help me restore my premium account. I have tried so many times to get help with this issue, but no one seems to care. All you care about is how to get money, after that you  Ignore the people experience difficulty restoring their premium accounts.

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