App Keeps Crashing


The app since the update on the 7th Dec 2020 keeps crashing on my mothers iPad which is running iOS 9.3.6. You press on the icon and the splash screen appears then the app crashes

The App Store says that this version still supports this version of iOS. I have a lifetime premium account. I have deleted the app and reinstalled but this still does not resolve the issue.

Please help.

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