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An unknown Error Has occurred

I purchased the lifetime version of this and now I'm reformatting my phone and it won't let me resinstall the software. I have two email accounts. I believe it's registered under my gmail

shakuralamin@gmail.com

shakuralamin@outlook.com

Can you remove all registrations so I can reinstall the premium on my phone?

 

Thank you

 

Malik

 

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