Phone changed

I have changed my phone (iPhone 7 plus to iPhone X). I have already subscribed to lifetime premium. But I cannot restore the premium purchase in my new phone. It says “This premium purchase is already being used by another muslim pro account”. I have already sold my old phone after a full reset. So I am no longer using my premium purchase is any device. Also I have already forwarded an email to muslim pro informing this to which I have not get any replies yet:

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