cannot install premium

I had premium, changed my email addess, and it locked me out.  despite having paid previously I thought the quickest solution would be to reinstall, with my new email and pay again.  every time I click the payment options I get "error while retrieving information from the server - DF-DFERH-01"  The support team have told me they cant help.. I really need to get this app working for Ramadan.  Anyone else had this problem? 


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