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Qibla Numa

Hello support

My email of 8th November is still un-replied.
I had asked why my app does not show the Qibla Direction?
I have been using Samsung J5 which did not have compass, but now I am using J8 which definitely have compass then why Qibla direction is not working and a red coloured strip appears saying In this Device, the facility of Qibla is not available.
 
Can you please please check and inform
 
Rgds
IQBAL
+92 300 8255593
 

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