Muslim Pro & Qalbox - Help Center

Online Support for the Muslim Pro mobile app

FAQ: Umrah by Muslim Pro


What is Umrah by Muslim Pro?
Umrah by Muslim Pro is a new service that extends the comprehensive offerings of the Muslim Pro app, making it your Digital Home for All Things Muslim, including the sacred journey of Umrah. This service provides personalized Umrah pilgrimage packages, designed to make the spiritual journey more accessible, affordable, and transformative for Muslims around the world. Currently available in the UK, US, and Canada, we are working to expand to more regions soon, Insha'Allah.

Who is Umrahme?
Umrahme is a digital platform under the Traveazy Group, specializing in customized Umrah pilgrimage packages. Established in 2017 and headquartered in Dubai, its mission is to make the Umrah journey accessible, affordable, and profoundly meaningful for pilgrims around the globe. The platform also offers services for those interested in exploring more of the country beyond the Umrah pilgrimage.

How do I book an Umrah package through Umrah by Muslim Pro?
Booking an Umrah package is simple. Just tap the Umrah icon in the Muslim Pro app, choose your preferred package, and follow the guided steps to complete your booking. If you require assistance at any point, our dedicated support team is ready to help.

Email: umrah@muslimpro.com 

What does an Umrah package include?
For more information on the Umrah packages, kindly visit https://www.umrahme.com/umrah-packages/en-ae

Can I customize my Umrah package?
Yes, Umrah Pro offers customizable packages to meet your specific requirements, including travel dates, hotel preferences, and additional services.

Can I include visits to other cities in Saudi Arabia as part of my Umrah trip?
Yes, we offer extended services for those who wish to explore additional cities in Saudi Arabia beyond the Umrah pilgrimage.

What payment options are available?
We support various payment options, including Visa, MasterCard, Apple Pay, PayPal, Tabby, and Mada.

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How do I apply for an Umrah visa?
Umrah by Muslim Pro manages the visa application process as part of our comprehensive package. We will guide you through the necessary steps and required documentation.
What support is available during my Umrah journey?
We provide customer support throughout your Umrah journey. You can reach us via email for any assistance you might need.

How can I get in touch with Umrah Pro's customer support?
You can contact us through our email support at umrahpro@muslimpro.com OR help@muslimpro.com 

Is travel insurance included in the package?
Travel insurance is not included in our standard packages 

What documents do I need to carry for my Umrah trip?
You will need to bring your passport, Umrah visa, flight tickets, hotel booking confirmation, and any other documents provided by Umrah by Muslim Pro. Detailed instructions will be sent to you prior to your departure.

 

 

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