20 November 2020, 5:11PM

Assalamualaikum, Muslim Pro community. Over the last few days and in the face of unsubstantiated allegations, Muslim Pro has been subject to a shameless and blatant perversion of the truth that has created an unprecedented emotion in our community of users. Muslim Pro is currently working with the relevant stakeholders and authorities to transparently establish the facts surrounding these allegations that are shedding an undeserved negative light on us and our community. Committed to the highest level of integrity, Muslim Pro has always abided by this principle and is confident that this will be obvious to everyone soon - given that:

  1. We have never provided any third party with non-anonymous data; and 
  2. X- Mode Social, Inc. confirmed to us on 17 November 2020 that X- Mode Social, Inc. had ceased to work with both Sierra Nevada Corporation and Systems & Technology Research (i.e. the companies which media reports have described as US Military contractors), long before Muslim Pro enrolled X- Mode Social, Inc. as a data partner.

To further clear all doubts and get to the bottom of the issue, Muslim Pro today announces the formal launch of a full investigation into the relevant parties involved, with the support of our lawyers, to get proper answers to the questions Muslim Pro and our users might still have. We will take any necessary action if we discover that our trust and that of our users have been abused. We are confident that the truth will emerge, and the record will ultimately be set straight.

We apologize to our millions of users for the distress caused. We are committed to fully ensuring all the safeguards are in place so that our users continue to benefit from Muslim Pro’s high quality and secured service. Muslim Pro was developed to help millions of Muslims across the globe practice their faith and has been diligently doing so for the past 10 years. As such, Muslim Pro has become an integral part of the daily lives of countless Muslims the world over. This means a lot to us, and we will continue to be on the side of our users - as we have always been. Our sole mission and focus will remain on delivering a service that helps Muslims worldwide practice their faith safely.  

“Allah will not call you to account for thoughtlessness in your oaths, but for the intention in your hearts; and He is Oft-forgiving, Most Forbearing”

- Al-Baqara: Verse 225 (Yusuf Ali Translation)

 

19 November 2020, 4:33PM

1. What data does Muslim Pro collect and why do you need it?

We collect, process, and use information that users provide or make available to us when accessing our app and services such as information you enter and information relating to the use of the app. We use the information provided to improve our service and to support further research and development of the app.

This may include analyzing data to better understand user behaviours, and in turn to improve the overall functionality of the service. Location data is used for prayer times calculation, Qibla and other features. It also aids in planning and designing features, as well as improving the overall user experience.

We are fully committed to respect and protect our users’ privacy in compliance with global data privacy laws and regulations such as GDPR and CCPA. We have always applied industry-standard security measures to ensure all data is handled safely and securely because the trust of millions of brothers and sisters of the Ummah put in Muslim Pro every day means everything to us.

For more details, refer to our full Privacy Policy here.

 

2. Why do you need to share data with partners?

Developing a quality religious app takes just as much time and resources as any other app. We need to collaborate with selected technology partners as part of our continuous effort to offer a high level of service for our users and to improve the quality of our app. 

For apps like Muslim Pro, data is shared with partners for common purposes such as advertising, which is the main source of revenue for us in order to keep most of the app features free for our users. We do this in full compliance with all relevant laws and regulations and implement strict data governance policy to ensure that our users’ data is always protected.

 

3. Do you share any personal data with partners?

We do not under any circumstance share any of our users’ sensitive personal information such as name, phone number, or email. Any data shared with partners is anonymised, which means that our data is not attributed to any particular individuals. 

 

4. Who are the third parties that you share data with?

We work with a selected range of third-parties in the industry including social media, data analytics and advertising partners who generally help improve our product and services - all done with the consent of our users. 

 

5. Is my data safe with Muslim Pro?

Yes. We are fully committed to respecting and protecting our users’ privacy in compliance with global data privacy laws and regulations such as GDPR and CCPA. 

We have always applied industry-standard security measures to ensure all data is handled safely and securely because the trust of millions of brothers and sisters of the Ummah put in Muslim Pro every day means everything to us. 

We will continue to ensure data safety and security including through audits by independent third party experts.

 

17 November 2020, 11:00PM

Media reports are circulating that Muslim Pro has been selling personal data of its users to the US Military. This is INCORRECT and UNTRUE.

Muslim Pro is committed to protecting and securing our users’ privacy. This is a matter we take very seriously.

We apply industry-standard security arrangements and protective measures and select leading technology partners to keep our data safe and secure on our cloud infrastructure. We have also been open and transparent about the personal information we collect, store and process because the trust of millions of brothers and sisters of the Ummah put in Muslim Pro every day means everything to us.

Also to note, that apart from our Community section, every single feature of the Muslim Pro app is available without signing up or logging in. This contributes to the anonymity of data we collect and process.

In our efforts to better serve our users and help businesses enhance their product and service offerings, we shared anonymized data with selected technology partners who are required to comply with global laws and regulations around data privacy protection. Since we were made aware of the situation, we have launched an internal investigation and are reviewing our data governance policy to confirm that all user data was handled in line with all existing requirements.

Regardless, we have decided to terminate our relationships with all data partners, including X-Mode, effective immediately.

We are committed to helping the Muslim community practice their faith. Our comprehensive Islamic mobile application, reaches almost 100 million users across more than 216 countries worldwide. We apologize to all our users for the concern that these reports have caused them and we can confirm that your data is secure with us.

We value the importance of practicing one’s faith as well as our users’ privacy and will do everything we can to ensure we deliver on this promise.

- From the Muslim Pro Team

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