Muslim Pro & Qalbox - Help Center

Online Support for the Muslim Pro mobile app

Livestream

New Livestream Feature Introduced to Qalbox

 

We're excited to announce the introduction of a new livestreaming feature in Qalbox! This innovative addition is designed to enhance your user experience and provide you with even more ways to connect, engage, and enjoy our content.

The livestreaming feature allows you to watch real time sessions and contents directly on Qalbox. Livestreaming makes you feel more connected to the content and communities you love.

Here’s how you can navigate your way into the Livestreaming Content:

Navigate to the main page in the app, then tap on [Live] icon in the Quickpanel.
If a live event is available, it will take you to the live player. If no live event is currently available, it will direct you to the Qalbox Live Rail.

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To view upcoming live events, navigate to [Videos] page in the app. You will see upcoming live events listed in the [Stream] section three days before they begin.

Live Stream.jpgLivestreaming events starting in less than an hour will appear in the event thumbnails. Upcoming livestreams scheduled to begin in more than an hour will be displayed in the [Stream] section.

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On the day of the Livestream, the live thumbnail will appear in the main page in the app  an hour before the streaming begins.

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For events starting in less than an hour, a countdown in hours, minutes, and seconds will be displayed on [Stream] page. 

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Once the countdown ends, the streamer will prepare to go live.

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Now, you’re ready to tap on [Watch Live] button and enjoy the live content!

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WATCHING LIVE

When livestreaming is ongoing, the Live thumbnail on the homepage will be highlighted in red. You can click on the [Live] thumbnail to watch.

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Upon clicking on it, you will be directed to enter the livestream event.
You can have live interactions by tapping on [Interact] to leave comments while watching the livestream.

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To switch to landscape mode, tap on the full screen icon on bottom right. 

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You can now comfortably view the livestream content in landscape mode and toggle for live comments. Simply tap on [Exit Live] to leave the page.

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After the livestream ends, tap on [Back to Qalbox] to return.

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You can watch a replay of the livestream content once it is available in the Videos page under [Rail] section.

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Feel free to tap on [Watch Replay] to enjoy the content with your friends and family at your convenience.

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FAQ

What happens if there is an error?

If an error occurs, you may encounter a message indicating the issue. In case of an error page this could be due to a network error or fetching error, do select the [Back to Browse] button and you will be redirected to Qalbox landing page.

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Should you require any assistance, contact us at help@muslimpro.com.

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