What is Apple’s Private Relay and how does it affect your Muslim Pro subscription?

Apple’s Private Relay is a privacy feature that hides your real email address by generating a unique, anonymous email when you sign in with Apple. While this helps protect your identity, it may affect how we recognize your Muslim Pro subscription. If you subscribed using a Private Relay email, our system might not link it correctly to your actual account, which can lead to issues such as ads showing despite having a subscription or problems restoring your Premium access on a new device.

To avoid these issues, we recommend using the same email address (not the masked one) you originally used to subscribe when logging into Muslim Pro and ensure that the [hide your email] feature is disabled when purchasing a subscription.

 

How can the premium restoration issue caused by Apple’s Private Relay email be resolved?

Restoring a premium subscription may sometimes fail due to Apple’s Private Relay feature, which masks the user’s actual email address to protect privacy. This can prevent our system from recognising the subscription, resulting in errors or unsuccessful restoration attempts.

How to uncover and resolve the Apple Private Relay email linked to your Muslim Pro subscription?

If you're experiencing issues with your Muslim Pro Premium subscription due to Apple’s Private Relay, follow these steps to find the email address linked to your subscription and ensure proper login:

Step 1: Open Settings on Your iPhone

1. Go to your device’s Settings.

2. Tap your Apple ID profile at the top of the screen.

3. Select iCloud > Hide My Email (or tap directly on Hide My Email if visible).

Step 2: Find the Email Used for Muslim Pro

1. Look through the list of services using Private Relay.

2. Find the entry for Muslim Pro.

3. You’ll see the randomised email address (e.g., abc123@privaterelay.appleid.com) that Apple generated for Muslim Pro.

Step 3: Use the Private Relay Email to Log Into Muslim Pro

1. Open the Muslim Pro app.

2. Choose “Sign in with Apple”.

3. Ensure you're using the same Apple ID linked to the Private Relay email found in Step 2.
This will allow our system to recognise your subscription and restore Premium access properly.

Optional: Change to a Regular Email (If Preferred)

If you’d like to avoid using the Private Relay email in the future:

1. Go to the Muslim Pro app settings.

2. Update your account email to a regular email address.

3. Confirm the change via the verification email sent to your new address.

Additional Notes:

- In case you encounter a similar problem, you can directly use the email and password option.

- If the issue persists, consider creating a new account and contact help@muslimpro.com. We'll assist in transferring the premium from your old account to the new one.

Should you require any assistance, kindly send us an email at support@muslimpro.com and we will be glad to assist you.