Muslim Pro - Help Center

Online Support for the Muslim Pro mobile app

How to restore the Premium upgrade for iOS (if App version is before 9.4)

Do I need to pay again if I reset my phone or buy a new phone?

If you have purchased the Premium upgrade on a different iOS device, you can upgrade all your iOS device for free (one license for all iOS devices). 

You just need to use the same Apple iTunes account which you've used to purchase the Premium upgrade. You will not be charged if you try to re-purchase the upgrade to our Premium version. This is also valid if you happen to reset your iOS device.

We can't transfer your Premium from one Apple iTunes account to another Apple iTunes account. If you have used a different Apple iTunes account in the past, you will need to use this previous account in order to restore your purchase for free.

 

Method 1: restore previous purchases

On iOS (iPhone, iPad, iPod Touch), please tap on the Premium section (inside the "More" tab) and then on the “Restore previous purchases” link.

 

Method 2: Restore your account

Another way to restore your Premium is to: 

  1. Delete the Muslim Pro application
  2. Go to your main iOS Settings > iTunes and App Store
  3. Logout from the current (new) account
  4. Sign-in with your old account again
  5. Re-download the Muslim Pro application from the Apple App Store
  6. Run the app and use the “Restore” button on the Premium upgrade page in order to restore your previous purchase
  7. Once the Premium purchase has been restored, go back to your iOS Settings > iTunes and App Store to disconnect the old account and login with your new account again.

If the above instructions work but if you keep on losing the Premium version and need to repeat this all the time.

Please note that there seems to be an issue affecting a very small number of iPhones on which some Apple identifiers keep changing and prevent the app to remember your Premium version correctly, which forces you to restore it manually with the “Already Paid” button and your iTunes credentials. This issue will be fixed in the next Muslim Pro update.

  

If the above methods do not work

Please make sure that you are only using your account, the same one which you have used to make the purchase. You may also contact payments@bitsmedia.com if you need additional support regarding your purchase.

 

Can I transfer an iOS purchase on an Android device?

Yes you can. However, you will have to update the Muslim Pro app to the latest version 9.4. With the new update, you can now tie your Premium version across all your devices (Android & iPhone) using one Muslim Pro account. Premium users will have to simply log in via Facebook, Google account or Phone Number to use the same Premium version across all your devices (maximum 5 devices at a time).

To find out more on how to restore your existing Premium version on other devices, read this article: I'm already Premium on my phone. Do I need to pay again if I reset my phone or buy a new phone?

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