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I have downloaded the recitations but nothing happens when I try to play them (Android only)

I have downloaded the recitations but nothing happens when I try to play them

We are currently aware of and working on this issue which seems to affect a very some Android users.

After downloading the audio recitations of the Quran without any apparent error, nothing happens when you try to play them.


Network related issue

This is most likely due to some restriction issue on the network you are connecting from which prevent the audio files to be downloaded correctly.

For exemple, if you are connecting through a public Wifi network which requires to authenticate first (an airport, a coffee shop, etc…), the app believes that you are connected and tries to download the files.


How to solve it

In the above situation, the application will believes it has downloaded each file and save them wrongly. While we will prevent this in the next release, here is what you should do first:

  1. Launch your mobile browser and verify that you can connect to the Internet. Please login if required to do so by the public wifi you are using. Alternatively, you may connect to a different network.
  2. Delete the recitations by tapping on the basket icon next to the reciter’s name (Saad al-Ghamdi) in the More > Settings > Quran > Audio Recitation page.1.png2.png3.png4.pngScreenshot_20220325-144443.png



3. Try to download the recitations again by ticking the box, then, cloud icon.



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