Muslim Pro & Qalbox - Help Center

Online Support for the Muslim Pro mobile app

I've previously bought a Premium subscription that is still active, how do I restore my Premium in the app or access it from other devices?

If you still have an active Premium subscription with us, you do not need to purchase a new subscription to have access to our Premium features in the app or to access your Premium on another device. You will either need to:

1. Login with the same Muslim Pro account that you've tied your Premium subscription to on the different devices that you'd like to have access to Premium.

or if the step above does not give you access to Premium

2. You will need to restore your Premium purchase (applicable mainly to our legacy Lifetime Premium users)

Restoring Premium purchases and creating a Muslim Pro account 

Legacy Lifetime Premium users will need to create a Muslim Pro account and restore your Premium purchase from the app store where you initially purchase the Premium version before using it across other devices. 

For example, if you have originally purchased the Lifetime Premium on the Apple App Store, you will need to restore your purchase from the Apple App Store first and tie it to a Muslim Pro account. Once you have created the Muslim Pro account, you can then log in on Muslim Pro and use your Lifetime Premium purchase not only on your current Apple device but also on your Android device.


Follow the steps below to restore your Lifetime Premium purchase or an active Premium subscription:

 

1. Kindly ensure that your device is currently logged in on the same Google Play store account or iTunes App store account that you used to purchase the Premium

2. Download the latest Muslim Pro version update on the respective app store of your device and launch the Muslim Pro app. 


3. On the Home Page, click on [Go Premium] on the top left hand corner of the Home Page to go to the Premium page. 

 

 

4. Click on [Tap to Restore] 


 

 

Notes:

  • Create a new Muslim Pro account or link an existing Muslim Pro account to tie in your Premium purchase. You can create a Muslim Pro account by either linking your social accounts (Facebook or Google), mobile number or create a password for an existing email address. Proceed to signup or login.
  • For users who are restoring the Premium purchase on an Apple device, you may be asked to verify your Apple ID account. Kindly enter your Apple ID that you use to purchase the Premium version.
  • If the restore is successful, you will now have access to our Premium features. 

Accessing your Premium on other devices

As soon as you have created your Muslim Pro account, which is tied to your Premium purchase, you will be able to log in from different devices that you own. With the premium subscription, you can enjoy the convenience of accessing Muslim Pro on different devices simultaneously.

 

We provide a new scheme for both premium subscribers to classify between lifetime and regular subscribers.

 

Device Access Limit Subscription Type

Muslim Pro & Qalbox Access

Supported 5 Devices

Muslim Pro + Qalbox Monthly and Yearly Subscription. 

Muslim Pro Premium Access

Supported 5 Devices

Muslim Pro Lifetime Premium 

Muslim Pro Premium Access

Supported 2 Devices

Muslim Pro Premium Monthly and Yearly Subscription (Without Qalbox)

 

With the launch of Qalbox, our new global subscription video-on-demand entertainment streaming service in July 2022, with one Premium subscription, not only will you get to enjoy our Premium features in the Muslim Pro app but you will also have full streaming access to videos in Qalbox.  

 

services_1.pngHowever, for existing Muslim Pro Premium users including our Legacy Lifetime Premium users, do note that you will need to upgrade your existing Muslim Pro Premium subscription to have full streaming access to Qalbox.

Should you require any assistance, kindly send us an email at  and we will be glad to assist you.
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