I can't connect my TV to the Muslim Pro app

If you are having issues casting videos to Qalbox, it could be due to your mobile device not being able to find another device connected to the same network.

You will see a pop-up message will appear in the app stating [No device found]. 

 

1. To fix the issue, ensure that your devices are connected to the same wi-fi network.

2. Then, attempt to reconnect your devices again. 

Read more here: https://bit.ly/3TjlUxN

 

I get disconnected while watching

If you get disconnected while playing the videos and see a pop-up message on the Muslim Pro app screen stating [Failed to connect], click the [Try again] button to reconnect. 

 

If the issue keeps recurring, follow the steps below to resolve the issue:

1. Ensure that your device or tablet can connect directly to the same  Wi-Fi network where you intend to connect your Chromecast device. 
2. Ensure that your Chromecast device is within 10 to 15 ft. of your Wi-Fi router.
3. Ensure that you have a strong Wi-Fi connection in the location you’re trying to set up Chromecast.
4. Ensure you are running the latest version of the app.

More here:  https://bit.ly/3N93jlE

 

I can't cast Qalbox videos to my TV screen

If the movie title fails to load on your TV screen and you receive a pop-up [Failed to cast] message on your Muslim Pro app. 

Click [Try again] to re-cast.

You may also follow the steps below to resolve the issue:

1. Ensure that your device or tablet can connect directly to the same Wi-Fi network where you intend to connect your Chromecast device.
2. Ensure that your Chromecast device is within 10 to 15 ft. of your Wi-Fi router.
3. Ensure that you have a strong Wi-Fi connection in the location you’re trying to set up Chromecast.

Read more here: ​​https://bit.ly/3SOrs2k

 

The Muslim Pro app is unable to find my device

If you are having issues finding your device and being notified that [No device found] on the Muslim Pro app,

If the issue keeps recurring, follow the steps below to resolve the issue:

1. Ensure that your device or tablet can connect directly to the same network where you intend to connect your Chromecast device.
2. Ensure that your Chromecast device is within 10 to 15 ft. of your Wi-Fi router.
3. Ensure that you have a strong Wi-Fi connection in the location you’re trying to set up Chromecast.

Read more here: https://bit.ly/3TjlUxN

If you require any assistance, kindly send us an email at support@muslimpro.com and we will be happy to assist you.

 

More:

Can I Chromecast or Airplay Qalbox videos to my TV?